ITIL® 4 Managing Professional_Drive Stakeholder Value (DSV)

The ITIL 4 Managing Professional (MP): Drive Stakeholder Value (DSV) certification is designed for IT professionals who focus on enhancing stakeholder engagement, improving customer journeys, and managing service relationships effectively. This module enables candidates to build strong partnerships, improve user experience, and optimize demand and expectations for value-driven service delivery.

This course provides practical guidance on service design, customer interaction, co-creation of value, and service offerings. It is a key module in the ITIL 4 Managing Professional certification path, equipping learners with the skills to improve stakeholder communication and ensure seamless service consumption.