Accredited ITIL & PRINCE2 Courses
The intermediate modules all touch on the aspects within ITIL in more detail and depth than the same at the foundation stage, and this certification is accepted by the industry as well. The intermediate certification spans over two segments, Service Lifecycle, and Service Capability.
What is this ITIL Course?
It is based on several different modules, each of which corresponds to a module that delivers a different perspective within IT service management. Depending on the personal need, people can take the desired number of intermediate qualifications.
The topics covered include:
- Event Management
- Request Fulfillment
- Incident Management
- Problem Management
- Access Management Service
- Desk Technical Management
- Application Management
- IT Operations Management
Why Attend ITIL Intermediate Course
The Service Capability Modules, on the other hand, are meant for a deeper study of the processes and the regular functions in ITIL practice. This includes:
- Service Offerings and Agreements
- Release, Control, and Validation
- Operational Support and Analysis
- Planning, Protection, and Optimization
ITIL Intermediate Course Prerequisites
Usually, the ITIL Intermediate Course in Kuwait is recommended for people who have a background in basic IT and around two years of experience in the IT services area, prior to attempting the intermediate modules.
In most cases, for students to be able to finish the ITIL intermediate certificate, they will have to obtain training from a recognized center, and individual study and attempting the exam will not be accepted.
ITIL Intermediate Course Modules
The Service Management Modules include:
Who Should Attend ITIL Intermediate?
- Chief information officers (CIOs).
- Chief technology officers (CTOs).
- IT professionals.
- Process owners and managers.
- Supervisory staff.
- Team leaders.
- Service designers.
- IT architects.
- Planners and consultants.
- IT audit and security managers.
- Service test managers.