The ITIL® 4 Specialist: Business Relationship Management certification is designed for IT professionals responsible for managing business relationships between IT service providers and stakeholders. This module provides practical insights into stakeholder engagement, value co-creation, and service relationship management, ensuring IT services align with business objectives.

As part of the ITIL 4 certification path, this course equips learners with skills to build strong business relationships, improve customer satisfaction, and enhance service strategy.