The ITIL 4 Practitioner: Continual Improvement certification is designed for IT professionals responsible for identifying, planning, and implementing service improvements to enhance business value and efficiency. This module focuses on best practices for continual service improvement (CSI), process optimization, and performance measurement to ensure sustainable ITSM success.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to drive ongoing enhancements, measure success, and align IT services with evolving business needs.