The ITIL 4 Practice Manager (PM): Plan, Implement & Control (PIC) certification is designed for IT professionals responsible for strategic planning, execution, and control of IT services. This module focuses on effective planning, governance, risk management, and continual improvement in service management practices.

This course is a key part of the ITIL 4 Practice Manager certification path, equipping learners with the skills to design, implement, and govern ITSM processes to ensure efficiency, compliance, and business alignment.