The ITIL 4 Practice Manager (PM): Collaborate, Assure & Improve (CAI) certification is designed for IT professionals responsible for enhancing collaboration, ensuring service assurance, and driving continual improvement in IT service management. This module focuses on improving ITSM through effective communication, stakeholder engagement, quality control, and ongoing service optimization.

This course is a key part of the ITIL 4 Practice Manager certification path, equipping learners with skills to enhance cross-team collaboration, improve service quality, and implement continual service improvement strategies.