ITIL 4 Practitioner: Service Desk

The ITIL 4 Practitioner: Service Desk certification is designed for IT professionals seeking to enhance their skills in incident management, request fulfillment, and user support. This module focuses on providing efficient and effective service desk operations to improve customer satisfaction and business value.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to handle service desk operations using ITIL 4 best practices.