ITIL 4 Practitioner: Incident Management

The ITIL 4 Practitioner: Incident Management certification is designed for IT professionals responsible for efficiently handling and resolving incidents to minimize service disruption. This module focuses on incident detection, escalation, and resolution, ensuring quick service restoration following ITIL 4 best practices.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to improve incident response times and enhance IT service reliability.