ITIL Release Control and Validation (RCV) Course

The ITIL Release, Control and Validation (RCV) course in UAE is one of the intermediate modules that is part of the ITIL Service Capability framework.

The module is concerned with the practical application of the RCV segment, all designed for the purpose of facilitating the envisaging, design and implementation of new products and services that will fulfill organizational needs. 

The subject matter of the course mainly takes inspiration from the best practice guidance material in the ITIL Service Transition document.

The RCV course deals with aspects that will enhance organizational and professionals’ abilities and knowledge of the ITIL Service Transition segments.

Among several others important practical aspects, it can help make sure that interim changes and supervised effectively, new products and services are tested sufficiently and approved, and that the introduction and implementation of these are up to par in the context of the company requirements.

This ITIL course can also deliver knowledge of how to evaluate transitions and processes that have to do with decisions.

ITIL Release Control and Validation (RCV) Course Credits

The ITIL credit system makes it necessary for a required number of credits to be secured from each ITIL qualification, so that the candidate is able to move to the next stage.

The ITIL Release, Control and Validation (RCV) certification adds four credits out of the at least seventeen for candidates to finish the Services Across the Lifecycle module, which is the last qualification before the ITIL Expert Level Certification is secured.

There are some areas of the course and within the framework that overlap with other qualification or certification, which is why opting to take to similar courses for credits towards the ITIL Expert Level certification is barred.

In the present case, the RCV certificate cannot be taken in combination with the CCR or IPRC Practitioner certifications for the purpose of gaining extra credits towards the next step.

ITIL Release Control And Validation (RCV) Course Skills

The ITIL RCV Course is taught across five days and delivers all the content that is required to pass the RCV exam.

Candidates will go through the basics of how to embed, improve and supervise IT processes and practice within the Service Capability sphere, in addition to:

  • Handling the planning stage in relation to RCV processes as part of the larger service cycle.
  • See what makes up each of the RCV processes
  • Use metrics to establish the success of RCV factors


As with the other intermediate modules, candidates looking to secure this certification ought to have passed the ITIL Foundation Exam. About Course:

ITIL® Intermediate Release Control and Validation is a 4 day instructor led course from Learnings24x7 designed to ensure that you clear the certification exam in the very first attempt. 

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

Target Audience:

The target group of the ITIL Intermediate Qualification: Planning, Protection and Optimization Certificate includes, but is not restricted to:

  • IT professionals
  • Business managers
  • Business process owners
  • Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
  • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this
  • Qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.


  • Delegates attending this course must already hold the ITIL Foundation Certificate in IT Service Management
  • A minimum 30 hours of instruction with an Accredited Training Organization
  • 2 to 4 years’ professional experience working in IT service management is highly desirable

Course Syllabus:

  • Introduction to ITIL Intermediate – Release Control and Validation
    • Understand purpose and objective of Service Transition phase
    • Scope of the service transition phase in relation to the RCV related processes
    • Value to the business and how the RCV related processes interact with processes within other lifecycle stages
    • Various aspects to be considered for developing an effective service transition strategy and defining service transition lifecycle stages
    • The key initiatives that are important for an effective preparation for service transition
    • The approach and best practices in planning and coordinating service transition activities
    • How service transition provides transition process support to stakeholders
  • Release Control and Validation Processes
    • Change Management
    • Service Asset and Configuration Management
    • Service Validation and Testing
    • Release and Deployment Management
    • Request Fulfilment
    • Change Evaluation
    • Knowledge Management
    • For each of the PPO processes the following subsections will be included:
    • Purpose and objectives
    • Scope, Value to Business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, inputs, outputs and interfaces
    • Information Management
    • Critical success factors (CSF’s) and key performance indicators (KPI’s)
    • Challenges and risks
    • Key Roles and Responsibilities
  • Technology and Implementation Considerations
    • The list of generic requirements for integrated ITSM technology 
    • The evaluation criteria for service management tools for process implementation
    • The challenges, critical success factors and risks related to implementing practices and processes
    • How to plan and implement service management technologies
    • The technology considerations for implementing process and tools for Knowledge Management, collaboration and configuration management system

Mock Examination

Certification Exam Details:


ITIL 2011 – Intermediate – RCV (4 Credits)


Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.


Maximum 90 minutes for all candidates in their respective language

Provisions for additional time relating to language

Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary.


  • ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications

  • Completion of an Accredited course from an ITIL Accredited Training Provider



Open Book


Pass Score

28/40 or 70%


This examination is available in Online or Paper based format.

Book the course
Available seats
$ 2500
Apply now
View More