ITIL 4 Practitioner: Service Request Management | LEARNINGS24X7
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ITIL 4 Practitioner: Service Request Management

Overview

The ITIL 4 Practitioner: Service Request Management certification is designed for IT professionals responsible for handling, managing, and fulfilling service requests efficiently. This module focuses on implementing best practices for service request workflows, automation, and user satisfaction to enhance ITSM efficiency.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to optimize service request handling and improve the overall user experience.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: Introduction to ITIL 4 & Service Request Management
    • Understanding ITIL 4 principles and service management.
    • The role of Service Request Management in IT operations.
    • Key concepts of request fulfillment and automation.
    Module 2: Service Request Lifecycle & Workflows
    • Managing service requests from initiation to completion.
    • Standardizing workflows for efficiency and automation.
    • Ensuring compliance with SLAs and service policies.
    Module 3: Service Request Tools & Automation
    • Leveraging self-service portals and AI-driven chatbots.
    • Integrating ITSM tools for seamless service request handling.
    • Measuring and improving service request performance.
    Module 4: ITIL 4 Best Practices for Service Request Fulfillment
    • Aligning service request management with business needs.
    • Monitoring and reporting service request efficiency.
    • Continuous improvement and value-driven service delivery.
    Module 5: ITIL 4 Practitioner Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to efficiently manage and fulfill service requests.
  • Learn best practices for service request automation and user experience.
  • Gain expertise in ITSM tools, workflows, and service request policies.
  • Be fully prepared for the ITIL 4 Practitioner: Service Request Management Certification Exam.
Who Should Attend?
  • IT professionals responsible for service request management and fulfillment.
  • IT support analysts, help desk professionals, and IT service managers.
  • ITIL 4 Foundation certified professionals aiming to progress to Practitioner level.
  • Individuals seeking expertise in service automation, request workflows, and ITSM efficiency.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of IT service request handling and ITSM tools.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 60 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the modules required for the ITIL 4 Practitioner certification path.

Enhances career opportunities in IT support, service request automation, and ITSM efficiency.

Recognized globally for streamlined service request fulfillment and user satisfaction.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Service Request Management exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

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