ITIL 4 Practitioner: Supplier Management | LEARNINGS24X7
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ITIL 4 Practitioner: Supplier Management

Overview

The ITIL 4 Practitioner: Supplier Management certification is designed for IT professionals responsible for managing and optimizing supplier relationships to ensure seamless IT service delivery. This module focuses on supplier evaluation, contract management, performance monitoring, and risk mitigation to enhance service quality and alignment with business needs.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to improve supplier engagement, governance, and compliance.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: Introduction to ITIL 4 & Supplier Management
    • Understanding ITIL 4 principles and supplier engagement.
    • The role of Supplier Management in IT service operations.
    • Key principles of supplier governance and relationship building.
    Module 2: Supplier Evaluation & Contract Management
    • Identifying key suppliers and defining service expectations.
    • Managing supplier contracts and SLAs effectively.
    • Establishing procurement and vendor selection criteria.
    Module 3: Supplier Performance Monitoring & Risk Management
    • Tracking supplier compliance and performance metrics.
    • Identifying risks and mitigation strategies in supplier relationships.
    • Leveraging technology for supplier performance evaluation.
    Module 4: ITIL 4 Best Practices for Supplier Management
    • Establishing strong governance and supplier collaboration models.
    • Aligning supplier management with IT and business strategies.
    • Continuous improvement in supplier relationships and service delivery.
    Module 5: ITIL 4 Practitioner Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to manage supplier relationships effectively.
  • Learn best practices for supplier selection, contract management, and performance evaluation.
  • Gain expertise in supplier governance, risk management, and compliance.
  • Be fully prepared for the ITIL 4 Practitioner: Supplier Management Certification Exam.
Who Should Attend?
  • IT professionals responsible for supplier management and IT procurement.
  • IT service managers, vendor managers, and procurement specialists.
  • ITIL 4 Foundation certified professionals aiming to progress to Practitioner level.
  • Individuals seeking expertise in supplier governance, contract management, and IT service continuity.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of supplier relationship management and IT procurement.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 60 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the modules required for the ITIL 4 Practitioner certification path.

Enhances career opportunities in supplier management, IT procurement, and vendor governance.

Recognized globally for effective supplier collaboration and contract optimization.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Supplier Management exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

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