ITIL® 4 Practitioner: Service Level Management | LEARNINGS24X7
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ITIL® 4 Practitioner: Service Level Management

Overview

The ITIL 4 Practitioner: Service Level Management certification is designed for IT professionals who are responsible for defining, negotiating, monitoring, and improving service levels in IT organizations. This module provides best practices for ensuring that IT services meet business requirements, balancing costs, and enhancing customer satisfaction.

This course is part of the ITIL 4 Practitioner certification path, equipping professionals with the practical skills needed to establish and maintain effective service level agreements (SLAs).

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
  • Module 1: Introduction to ITIL 4 & Service Level Management
    • Understanding ITIL 4 principles and the importance of Service Level Management (SLM)
    • The role of SLAs, OLAs (Operational Level Agreements), and underpinning contracts in ITSM
    • Identifying key performance indicators (KPIs) and success factors
  • Module 2: Defining & Negotiating Service Levels
    • Establishing business-aligned SLAs
    • Conducting service level requirement (SLR) analysis
    • Negotiating service agreements with stakeholders & vendors
  • Module 3: Monitoring & Reporting Service Performance
    • Implementing real-time service monitoring tools
    • Managing service performance & availability tracking
    • Creating actionable reports for service improvements
  • Module 4: ITIL 4 Best Practices for Service Level Management
    • Aligning SLM with IT governance & business objectives
    • Integrating SLM with Incident, Problem, and Change Management
    • Ensuring continuous service improvement
  • Module 5: ITIL 4 Practitioner Exam Preparation
    • Official ITIL 4 sample papers & mock tests
    • Exam-taking strategies & study techniques
    • Learning Outcomes
    • Understand Service Level Management principles and their role in ITSM
    • Develop and implement effective SLAs & OLAs
    • Monitor & report IT service performance effectively
    • Align service level objectives with ITIL 4 best practices
    • Be fully prepared for the ITIL 4 Practitioner: Service Level Management Certification Exam
    Who Should Attend?
    • IT Service Managers & ITSM Professionals
    • Service Level Managers, IT Operations Managers & Business Relationship Managers
    • ITIL 4 Foundation certified professionals looking to specialize in Service Level Management
    • Individuals responsible for defining, monitoring, and improving IT service levels
    Prerequisites
    • ITIL 4 Foundation Certification
    • Basic knowledge of IT service performance management
    Exam & Certification

    ITIL 4 Service Level Management Exam Details:

    • Exam Provider: PeopleCert (Web-Proctored Exam)
    • Format: Multiple Choice
    • Duration: 60 Minutes
    • Number of Questions: 40
    • Passing Score: 70% (28/40 Correct Answers)
    • Retake Option: Available via PeopleCert Exam Voucher

    Certification Benefits:

    • One of the modules required for ITIL 4 Practitioner certification
    • Enhances career opportunities in IT service performance & business alignment
    • Recognized globally for expertise in Service Level Management
    Frequently Asked Questions (FAQs)

    How do I schedule my ITIL 4 Service Level Management exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

    Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

    What study materials are included?

    • Digital eBook
    • Official ITIL 4 Sample Paper

    Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s service level management needs.

    Enroll Now & Get ITIL 4 Certified!

    Advance Your ITSM Career with ITIL 4 Practitioner: Service Level Management Certification!

    Contact Us for Enrollment & Group Discounts

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