ITIL® 4 Strategist: Direct, Plan and Improve (DPI) | LEARNINGS24X7
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ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

Overview

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification is designed for IT professionals responsible for creating and implementing a strategy for continuous improvement in IT service management (ITSM). This module provides practical skills and knowledge to build an integrated approach to IT governance, strategy, risk management, and continual improvement.

Who Should Take This Course?

DPI is a dual-path module, meaning it applies to both:

  • ITIL 4 Managing Professional (MP) – DPI is one of the four required modules for the MP certification path.
  • ITIL 4 Strategic Leader (SL) – DPI is one of the two required modules for the SL certification path, along with ITIL 4 Digital and IT Strategy.

This course equips learners with the tools and techniques needed to drive change, optimize workflows, and improve service value chains.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning & Instructor-Led Options – Flexible learning tailored to your needs.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: ITIL 4 Framework & Strategic Direction
    • Understanding ITIL 4 principles in governance and strategy.
    • Key focus areas for directing, planning, and improving ITSM.
    • Implementing a holistic approach to IT service value creation.
    Module 2: Governance, Compliance, & Risk Management
    • Defining governance structures for ITSM success.
    • Managing risks and ensuring compliance within IT service operations.
    • Implementing effective policies and controls for continuous improvement.
    Module 3: Continuous Improvement & Organizational Change
    • Establishing a culture of continual service improvement (CSI).
    • Frameworks and methodologies for ITSM process optimization.
    • Managing organizational change and stakeholder engagement.
    Module 4: Agile & Lean Principles in ITSM
    • Applying Agile, Lean, and DevOps methodologies to ITSM.
    • Using iterative approaches to accelerate value delivery.
    • Measuring and improving IT service efficiency.
    Module 5: ITIL 4 DPI Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to define strategy, plan governance, and ensure continual service improvement.
  • Learn best practices for risk management, compliance, and business alignment.
  • Gain expertise in ITSM governance models, Agile methodologies, and value stream mapping.
  • Be fully prepared for the ITIL 4 Strategist: Direct, Plan and Improve Certification Exam.
Who Should Attend?
  • IT professionals responsible for strategic ITSM planning and continuous improvement.
  • IT service managers, business relationship managers, and senior IT leaders.
  • ITIL 4 Foundation certified professionals aiming to progress to Managing Professional (MP) or Strategic Leader (SL).
  • Individuals seeking expertise in IT governance, risk management, and service value optimization.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of IT governance, risk management, and continual improvement.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the four modules required for the ITIL 4 Managing Professional (MP) certification.

Also applicable for ITIL 4 Strategic Leader (SL) certification path.

Enhances career opportunities in IT governance, business alignment, and service improvement.

Recognized globally for developing high-level strategic thinking in ITSM.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Direct, Plan and Improve exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

Advance your ITSM career with the ITIL 4 Managing Professional CDS Certification!

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