ITIL 4 Practitioner: Relationship Management | LEARNINGS24X7
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ITIL 4 Practitioner: Relationship Management

Overview

The ITIL 4 Practitioner: Relationship Management certification is designed for IT professionals responsible for building, maintaining, and enhancing relationships between IT service providers and stakeholders. This module focuses on stakeholder engagement, communication, and value co-creation to ensure alignment between business needs and IT services.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to strengthen IT-business collaboration and improve service relationships.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: Introduction to ITIL 4 & Relationship Management
    • Understanding ITIL 4 principles and stakeholder engagement.
    • The role of Relationship Management in IT service operations.
    • Key principles of effective business-IT collaboration.
    Module 2: Stakeholder Engagement & Communication
    • Identifying key stakeholders and their expectations.
    • Effective communication techniques for IT service providers.
    • Managing stakeholder concerns and feedback loops.
    Module 3: Relationship Building & Value Co-Creation
    • Strengthening relationships through trust and transparency.
    • Aligning IT services with business needs.
    • Driving continuous service improvement through collaboration.
    Module 4: ITIL 4 Best Practices for Relationship Management
    • Establishing strong governance and partnership models.
    • Monitoring and measuring relationship effectiveness.
    • Continuous improvement and relationship enhancement.
    Module 5: ITIL 4 Practitioner Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to build and maintain strong stakeholder relationships.
  • Learn best practices for communication, engagement, and collaboration.
  • Gain expertise in stakeholder value creation, governance, and service alignment.
  • Be fully prepared for the ITIL 4 Practitioner: Relationship Management Certification Exam.
Who Should Attend?
  • IT professionals responsible for stakeholder management and business-IT alignment.
  • IT service managers, customer relationship managers, and business analysts.
  • ITIL 4 Foundation certified professionals aiming to progress to Practitioner level.
  • Individuals seeking expertise in IT service relationship management, engagement strategies, and communication.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of IT service relationships, stakeholder engagement, and governance frameworks.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 60 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

  • One of the modules required for the ITIL 4 Practitioner certification path
  • Enhances career opportunities in stakeholder management, IT governance, and customer relationship management
  • Recognized globally for effective business-IT alignment and relationship building
Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Relationship Management exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

  • Digital eBook
  • Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

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