ITIL 4 Practitioner: Problem Management | LEARNINGS24X7
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ITIL 4 Practitioner: Problem Management

Overview

The ITIL 4 Practitioner: Problem Management certification is designed for IT professionals responsible for identifying, analyzing, and resolving recurring IT issues to improve service reliability. This module focuses on proactive problem management, root cause analysis, and minimizing business impact through ITIL 4 best practices.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to prevent incidents and enhance IT service performance.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: Introduction to ITIL 4 & Problem Management
    • Understanding ITIL 4 principles and service management.
    • The role of Problem Management in IT operations.
    • Key concepts of proactive and reactive problem management.
    Module 2: Root Cause Analysis & Problem Investigation
    • Techniques for identifying and diagnosing recurring issues.
    • Using 5 Whys, Fishbone Diagrams, and Pareto Analysis.
    • Correlating problem records with incident data.
    Module 3: Problem Management Tools & Automation
    • Implementing ITSM tools for problem tracking.
    • AI-driven problem detection and predictive analytics.
    • Integrating problem management with IT operations.
    Module 4: ITIL 4 Best Practices for Problem Resolution
    • Aligning problem management with ITIL 4 service strategy.
    • Measuring and improving problem resolution performance.
    • Continuous improvement and knowledge management.
    Module 5: ITIL 4 Practitioner Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to identify, analyze, and manage IT problems effectively.
  • Learn best practices for root cause analysis and proactive problem resolution.
  • Gain expertise in ITSM tools, automation, and problem management frameworks.
  • Be fully prepared for the ITIL 4 Practitioner: Problem Management Certification Exam.
Who Should Attend?
  • IT professionals responsible for problem management and IT service stability.
  • IT support analysts, ITSM specialists, and problem managers.
  • ITIL 4 Foundation certified professionals aiming to progress to Practitioner level.
  • Individuals seeking expertise in root cause analysis, risk management, and ITSM efficiency.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of IT problem management and root cause analysis.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 60 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

  • One of the modules required for the ITIL 4 Practitioner certification path
  • Enhances career opportunities in problem resolution, IT operations, and IT risk management
  • Recognized globally for efficient problem handling and IT service resilience
Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Problem Management exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

  • Digital eBook
  • Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

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