ITIL® 4 Practice Manager_Plan, Implement & Control (PIC) | LEARNINGS24X7
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ITIL® 4 Practice Manager_Plan, Implement & Control (PIC)

Overview

The ITIL 4 Practice Manager (PM): Plan, Implement & Control (PIC) certification is designed for IT professionals responsible for strategic planning, execution, and control of IT services. This module focuses on effective planning, governance, risk management, and continual improvement in service management practices.

This course is a key part of the ITIL 4 Practice Manager certification path, equipping learners with the skills to design, implement, and govern ITSM processes to ensure efficiency, compliance, and business alignment.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: ITIL 4 Overview & Strategic Planning
    • Understanding ITIL 4 principles and governance.
    • The role of Plan, Implement & Control (PIC) in service management.
    • Aligning IT services with business objectives.
    Module 2: ITIL 4 Practices for Planning & Implementation
    • Service portfolio and demand management.
    • Financial management in IT service planning.
    • Capacity and performance management.
    Module 3: Governance, Risk, and Compliance (GRC) in ITSM
    • Establishing governance models in service management.
    • Managing risk and compliance effectively.
    • Organizational change management strategies.
    Module 4: IT Service Performance & Control
    • Monitoring service performance and reporting.
    • Controlling IT service operations through automation.
    • Continual improvement frameworks and methodologies.
    Module 5: ITIL 4 Practice Manager Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to plan, implement, and control IT service management practices.
  • Learn best practices for risk management, governance, and continual improvement.
  • Gain expertise in service portfolio, capacity, and performance management.
  • Be fully prepared for the ITIL 4 Practice Manager PIC Certification Exam.
Who Should Attend?
  • IT professionals responsible for IT planning, implementation, and service control.
  • IT service managers, governance specialists, and business analysts.
  • ITIL 4 Foundation certified professionals aiming to progress to Practice Manager.
  • Individuals seeking expertise in IT risk management, governance, and continual service improvement.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of service planning, risk management, and IT governance.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the four modules required for the ITIL 4 Managing Professional (MP) certification.

Enhances career opportunities in customer experience, relationship management, and ITSM strategy.

Recognized globally for stakeholder engagement and service value creation.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 PIC exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

Advance your ITSM career with the ITIL 4 Managing Professional CDS Certification!

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