ITIL® 4 Practice Manager_Monitor, Support & Fulfil (MSF) | LEARNINGS24X7
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ITIL® 4 Practice Manager_Monitor, Support & Fulfil (MSF)

Overview

The ITIL 4 Practice Manager (PM): Monitor, Support & Fulfil (MSF) certification is designed for IT professionals focused on service monitoring, support processes, and fulfilling IT service requests efficiently. This module provides practical knowledge on how to implement effective service operations, monitoring, and fulfillment strategies in alignment with ITIL 4 best practices.

This course is part of the ITIL 4 Practice Manager certification path, equipping learners with skills to optimize service operations, improve IT support functions, and ensure effective incident and request management.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: ITIL 4 Foundation Recap & Service Monitoring
    • Understanding ITIL 4 practices and service operations.
    • The role of Monitor, Support & Fulfil (MSF) in IT service management.
    • Service performance and IT operational monitoring.
    Module 2: ITIL 4 Practices for Service Support & Monitoring
    • Service Level Agreement (SLA) management.
    • Incident management best practices.
    • Monitoring IT systems for proactive service support.
    Module 3: Managing Service Requests & Fulfilment
    • IT service request fulfillment workflows.
    • Enhancing user experience through automated service fulfillment.
    • Optimizing ITSM tools for service request management.
    Module 4: Problem & Knowledge Management
    • Identifying and managing problem records.
    • Capturing and sharing knowledge through knowledge management practices.
    • Improving IT service desk efficiency.
    Module 5: ITIL 4 Practice Manager Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to monitor, support, and fulfil IT services effectively.
  • Learn best practices for incident resolution and service request management.
  • Gain expertise in IT service monitoring, reporting, and fulfillment automation.
  • Be fully prepared for the ITIL 4 Practice Manager MSF Certification Exam.
Who Should Attend?
  • IT professionals responsible for service monitoring, support, and request fulfilment.
  • IT service desk managers, support analysts, and operations teams.
  • ITIL 4 Foundation certified professionals aiming to progress to Practice Manager.
  • Individuals seeking expertise in incident management, service fulfilment, and ITSM process optimization.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of service support and IT operations management.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the four modules required for the ITIL 4 Managing Professional (MP) certification.

Enhances career opportunities in customer experience, relationship management, and ITSM strategy.

Recognized globally for stakeholder engagement and service value creation.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Direct, Plan and Improve exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

Advance your ITSM career with the ITIL 4 Managing Professional CDS Certification!

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