ITIL 4 Practitioner: Incident Management | LEARNINGS24X7
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ITIL 4 Practitioner: Incident Management

Overview

The ITIL 4 Practitioner: Incident Management certification is designed for IT professionals responsible for efficiently handling and resolving incidents to minimize service disruption. This module focuses on incident detection, escalation, and resolution, ensuring quick service restoration following ITIL 4 best practices.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to improve incident response times and enhance IT service reliability.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: Introduction to ITIL 4 & Incident Management
    • Understanding ITIL 4 principles and service management.
    • The role of Incident Management in IT operations.
    • Key concepts of incident response and service restoration.
    Module 2: Incident Handling & Escalation Procedures
    • Classifying and prioritizing incidents effectively.
    • Incident resolution workflows and best practices.
    • Managing major incidents and service disruptions.
    Module 3: Incident Management Tools & Automation
    • Implementing ITSM tools for incident tracking.
    • Automating incident resolution using AI and chatbots.
    • Integrating IT operations monitoring with incident response.
    Module 4: ITIL 4 Best Practices for Incident Response
    • Aligning incident management with ITIL 4 service strategy.
    • Measuring and improving incident resolution performance.
    • Continuous improvement and feedback loops.
    Module 5: ITIL 4 Practitioner Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to plan, coordinate, and execute deployments effectively.
  • Learn best practices for deployment automation, risk management, and service transition.
  • Gain expertise in ITSM tools, DevOps integration, and CI/CD practices.
  • Be fully prepared for the ITIL 4 Practitioner: Deployment Management Certification Exam.
Who Should Attend?
  • Understand how to manage incidents effectively and minimize downtime.
  • Learn best practices for incident classification, response, and resolution.
  • Gain expertise in ITSM tools, automation, and major incident handling.
  • Be fully prepared for the ITIL 4 Practitioner: Incident Management Certification Exam.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of IT service support and incident handling.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the modules required for the ITIL 4 Practitioner certification path.

Enhances career opportunities in service improvement, IT performance optimization, and IT governance.

Recognized globally for effective continual improvement and ITSM excellence.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Incident Management exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

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