ITIL 4 Foundation Certification Training | LEARNINGS24X7
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ITIL 4 Foundation Certification Training

Overview

The ITIL 4 Foundation certification introduces candidates to the key concepts, terminology, and practices of the Information Technology Infrastructure Library (ITIL) framework. ITIL is the globally recognized standard for IT Service Management (ITSM), helping organizations deliver value-driven services efficiently.

This course provides an in-depth understanding of the ITIL 4 Service Value System (SVS), ITIL practices, and the service value chain to support digital transformation, business growth, and continuous improvement.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Multiple Delivery Options – Classroom, Online Live, Self-Paced, Corporate/In-House & Group Bookings.
  • 1-to-1 Live Instructor-Led Training – Flexible scheduling without batch waiting.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers and other study materials.
  • Career Support – Free 1-hour resume review & career guidance (for 1-to-1 training).
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
  • Module 1: Introduction to ITIL 4
    • Key concepts of Service Management
    • The four dimensions of service management
    • Overview of the ITIL Service Value System (SVS)
  • Module 2: ITIL 4 Service Value System & Guiding Principles
    • The 7 guiding principles of ITIL 4
    • Governance & Continual Improvement
    • How ITIL aligns with Agile, DevOps, and Lean IT
  • Module 3: The ITIL 4 Service Value Chain & Practices
    • Understanding the Service Value Chain (SVC)
    • Integration of ITIL practices into the value chain
    • ITIL general, service, and technical management practices
  • Module 4: ITIL 4 Key Practices in Detail
    • Incident Management – Restoring services quickly
    • Problem Management – Preventing recurring issues
    • Change Enablement – Managing risks in IT changes
    • Service Request Management – Handling customer requests efficiently
    • Service Level Management – Defining and meeting SLAs
    • IT Asset & Configuration Management – Managing IT assets & configurations
  • Module 5: ITIL 4 Foundation Exam Preparation
    • Official ITIL 4 sample papers and mock tests
    • Exam-taking strategies & study techniques
    • Live Q&A sessions
    • Learning Outcomes
    • Understand the key concepts and principles of ITIL 4.
    • Learn how ITIL supports digital transformation and aligns IT with business objectives.
    • Gain knowledge of the Service Value System (SVS) and Service Value Chain (SVC).
    • Understand the general, service, and technical management practices of ITIL 4.
    • Be fully prepared for the ITIL 4 Foundation Certification Exam.
    Who Should Attend?
    • IT professionals looking to enhance their IT Service Management (ITSM) skills.
    • IT managers, project managers, business analysts, and service desk teams.
    • Individuals seeking a globally recognized ITIL 4 certification for career advancement.
    • Anyone interested in learning how ITIL aligns with Agile, DevOps, and Lean IT.
    Prerequisites
    • No prior ITIL knowledge is required.
    • Recommended for IT professionals working in Service Management or related fields.
    • Also suitable for individuals interested in IT governance, service delivery, and IT process improvement.
    Exam & Certification

    ITIL 4 Foundation Exam Details:

    • Exam Provider: PeopleCert (Web-Proctored Exam)
    • Format: Multiple Choice
    • Duration: 60 Minutes
    • Number of Questions: 40
    • Passing Score: 65% (26/40 Correct Answers)
    • Retake Option: Available via PeopleCert Exam Voucher

    Certification Benefits:

    • Recognized by global organizations for ITSM excellence.
    • Opens pathways to higher-level ITIL certifications (ITIL Specialist, ITIL Managing Professional, ITIL Strategic Leader).
    • Enhances career opportunities in IT Service Management, governance, and digital transformation.
    Frequently Asked Questions (FAQs)

    How do I schedule my ITIL 4 exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

    Do I need prior ITIL knowledge? No, ITIL 4 Foundation is an entry-level certification, and no prior knowledge is required.

    What study materials are included?

    • Digital eBook
    • Official ITIL 4 Sample Papers

    How does 1-to-1 training work? Our 1-to-1 training allows you to schedule sessions at your convenience, making it ideal for urgent learning needs.

    Do you offer corporate training? Yes! We provide customized corporate/in-house training tailored to your organization’s needs.

    Enroll Now & Get ITIL 4 Certified!

    Advance Your ITSM Career with ITIL 4 Certification!

    Contact Us for Enrollment & Group Discounts

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