ITIL 4 Managing Professional: Drive Stakeholder Value (DSV) | LEARNINGS24X7
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ITIL 4 Managing Professional: Drive Stakeholder Value (DSV)

Overview

The ITIL 4 Managing Professional (MP): Drive Stakeholder Value (DSV) certification is designed for IT professionals who focus on enhancing stakeholder engagement, improving customer journeys, and managing service relationships effectively. This module enables candidates to build strong partnerships, improve user experience, and optimize demand and expectations for value-driven service delivery.

This course provides practical guidance on service design, customer interaction, co-creation of value, and service offerings. It is a key module in the ITIL 4 Managing Professional certification path, equipping learners with the skills to improve stakeholder communication and ensure seamless service consumption.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: Understanding Stakeholder Needs & Customer Journeys
    • Identifying different stakeholder types & expectations.
    • The importance of experience, outcomes, costs, and risks.
    • Mapping and analyzing customer journeys.
    Module 2: Fostering Stakeholder Relationships
    • The principles of stakeholder relationship management.
    • Building trust and collaboration.
    • Managing communication and expectations effectively.
    Module 3: Shaping Demand & Defining Service Offerings
    • Understanding service value propositions.
    • Managing customer demand and aligning service offerings.
    • Co-creating value through service relationships.
    Module 4: Aligning & Validating Service Value Propositions
    • Establishing clear and effective value streams.
    • Service validation and service experience management.
    • Understanding pricing and contract models.
    Module 5: Managing Customer & User Experience
    • Enhancing user engagement through design thinking.
    • Monitoring and evaluating service interactions.
    • Driving continuous improvement and innovation.
    Module 6: ITIL 4 Managing Professional Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to build stakeholder relationships and improve customer experience.
  • Learn techniques to manage demand and define service offerings.
  • Gain skills in value co-creation, service validation, and experience monitoring.
  • Be fully prepared for the ITIL 4 Managing Professional DSV Certification Exam.
Who Should Attend?
  • IT professionals responsible for service relationship management and customer experience.
  • IT managers, business relationship managers, and service delivery managers.
  • ITIL 4 Foundation certified professionals aiming to progress to Managing Professional.
  • Individuals involved in stakeholder engagement, communication, and value co-creation.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of service management and stakeholder engagement.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the four modules required for the ITIL 4 Managing Professional (MP) designation.

Enhances career opportunities in customer experience, relationship management, and ITSM strategy.

Recognized globally for stakeholder engagement and service value creation.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 DSV exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

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