ITIL 4 Practitioner: Continual Improvement | LEARNINGS24X7
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ITIL 4 Practitioner: Continual Improvement

Overview

The ITIL 4 Practitioner: Continual Improvement certification is designed for IT professionals responsible for identifying, planning, and implementing service improvements to enhance business value and efficiency. This module focuses on best practices for continual service improvement (CSI), process optimization, and performance measurement to ensure sustainable ITSM success.

This course is part of the ITIL 4 Practitioner certification path, equipping learners with practical skills to drive ongoing enhancements, measure success, and align IT services with evolving business needs.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: Introduction to ITIL 4 & Continual Improvement
    • Understanding ITIL 4 principles and the CSI model.
    • The role of Continual Improvement in IT service management.
    • Establishing a culture of continuous improvement.
    Module 2: Improvement Planning & Strategy
    • Defining and setting SMART improvement objectives.
    • Aligning IT improvements with business goals.
    • Leveraging Agile, Lean, and DevOps methodologies for service improvement.
    Module 3: Measurement & Performance Management
    • Identifying key performance indicators (KPIs) and success metrics.
    • Monitoring service improvements and measuring outcomes.
    • Data-driven decision-making for IT service enhancements.
    Module 4: ITIL 4 Best Practices for Continual Improvement
    • Integrating continual improvement into ITIL 4 service management.
    • Overcoming common challenges in process optimization.
    • Implementing feedback loops for sustainable improvements.
    Module 5: ITIL 4 Practitioner Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to apply continual improvement methodologies in IT services.
  • Learn best practices for measuring service performance and optimizing processes.
  • Gain expertise in change management, process redesign, and service enhancements.
  • Be fully prepared for the ITIL 4 Practitioner: Continual Improvement Certification Exam.
Who Should Attend?
  • IT professionals responsible for service improvement and performance management.
  • IT service managers, quality assurance analysts, and business process owners.
  • ITIL 4 Foundation certified professionals aiming to progress to Practitioner level.
  • Individuals seeking expertise in data-driven improvement strategies, CSI frameworks, and ITSM best practices.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of service improvement, performance tracking, and IT governance.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the modules required for the ITIL 4 Practitioner certification path.

Enhances career opportunities in service improvement, IT performance optimization, and IT governance.

Recognized globally for effective continual improvement and ITSM excellence.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Continual Improvement exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

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