ITIL® 4 Managing Professional_Create Deliver and Support (CDS) | LEARNINGS24X7
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ITIL® 4 Managing Professional_Create Deliver and Support (CDS)

Overview

The ITIL 4 Managing Professional (MP): Create, Deliver, and Support (CDS) certification is designed for IT professionals responsible for end-to-end service delivery, service performance, and continual improvement. This module focuses on effectively integrating value streams and activities to create, deliver, and support IT-enabled services and products.

This course provides practical guidance on service design, development, support, and optimization. It is a key module in the ITIL 4 Managing Professional certification path, equipping learners with the skills to enhance service quality, streamline workflows, and ensure value-driven IT operations.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: ITIL 4 Foundation Recap & Service Management Overview
    • ITIL 4 framework and service management principles.
    • The role of Create, Deliver, and Support (CDS) in ITIL 4 Managing Professional.
    • Understanding value streams and workflows.
    Module 2: Designing & Building IT Services
    • Service design and development strategies.
    • Implementing IT-enabled services with agility.
    • Integration of Agile, DevOps, and Lean IT in service design.
    Module 3: Service Performance & Efficiency
    • Key performance indicators (KPIs) and service measurement.
    • Ensuring high availability, reliability, and resilience.
    • Automating service processes for efficiency.
    Module 4: Supporting & Optimizing IT Services
    • Effective incident, problem, and change management.
    • Managing service desks and escalation procedures.
    • Service continuity and risk management.
    Module 5: ITIL 4 Managing Professional Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to design, build, and support IT-enabled services.
  • Learn how to streamline service workflows and enhance efficiency.
  • Gain insights into service performance, optimization, and continual improvement.
  • Be fully prepared for the ITIL 4 Managing Professional CDS Certification Exam.
Who Should Attend?
  • IT professionals involved in service design, delivery, and optimization.
  • IT managers, service desk managers, and technical support teams.
  • ITIL 4 Foundation certified professionals aiming to progress to Managing Professional.
  • Individuals seeking advanced ITSM capabilities in agile and DevOps-driven environments.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of IT service management and service delivery processes.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the four modules required for the ITIL 4 Managing Professional (MP) designation.

Enhances career opportunities in IT service design, delivery, and support.

Recognized globally for service management, IT operations, and business continuity.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 CDS exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

Advance your ITSM career with the ITIL 4 Managing Professional CDS Certification!

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