ITIL 4 Practice Manager: Collaborate, Assure & Improve (CAI) | LEARNINGS24X7
AUD ($)
$
Australia Dollar
$
United States Dollar
د.إ
United Arab Emirates dirham
Your cart is empty
Empty notifications
Login Register

ITIL 4 Practice Manager: Collaborate, Assure & Improve (CAI)

Overview

The ITIL 4 Practice Manager (PM): Collaborate, Assure & Improve (CAI) certification is designed for IT professionals responsible for enhancing collaboration, ensuring service assurance, and driving continual improvement in IT service management. This module focuses on improving ITSM through effective communication, stakeholder engagement, quality control, and ongoing service optimization.

This course is a key part of the ITIL 4 Practice Manager certification path, equipping learners with skills to enhance cross-team collaboration, improve service quality, and implement continual service improvement strategies.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning – Flexible learning at your own pace.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: ITIL 4 Overview & Service Collaboration
    • Understanding ITIL 4 principles and service integration.
    • The role of Collaborate, Assure & Improve (CAI) in IT service management.
    • Techniques for effective stakeholder engagement and collaboration.
    Module 2: ITIL 4 Practices for Service Assurance
    • Ensuring quality control and continuous service assurance.
    • Managing risk and ensuring compliance in IT services.
    • Service validation and testing practices.
    Module 3: ITSM Continual Improvement Framework
    • Applying Lean, Agile, and DevOps methodologies to service improvement.
    • Implementing continual service improvement (CSI) strategies.
    • Measuring performance through KPIs and service reporting.
    Module 4: Driving Value Through IT Collaboration
    • Enhancing IT-business alignment through effective communication.
    • Managing cross-functional teams and improving cooperation.
    • Leveraging automation and AI to streamline collaboration efforts.
    Module 5: ITIL 4 Practice Manager Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to collaborate, assure, and improve IT services effectively.
  • Learn best practices for service assurance and continual improvement.
  • Gain expertise in cross-team communication, risk management, and ITSM optimization.
  • Be fully prepared for the ITIL 4 Practice Manager CAI Certification Exam.
Who Should Attend?
  • IT professionals responsible for service assurance, collaboration, and continuous improvement.
  • IT service managers, risk managers, and business analysts.
  • ITIL 4 Foundation certified professionals aiming to progress to Practice Manager.
  • Individuals seeking expertise in IT governance, risk control, and stakeholder management.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of service assurance, risk management, and IT service improvement.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the four modules required for the ITIL 4 Managing Professional (MP) certification.

Enhances career opportunities in customer experience, relationship management, and ITSM strategy.

Recognized globally for stakeholder engagement and service value creation.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Direct, Plan and Improve exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

Advance your ITSM career with the ITIL 4 Managing Professional CDS Certification!

Contact Us for Enrollment & Group Discounts

Get More Information

Enquire Now Download Course Information Add to Cart