About The ITIL Intermediate Course

The ITIL intermediate course in UAE is the next step after someone passes the ITIL foundation exam.

It is based on several different modules, each of which corresponds to a module that delivers a different perspective within IT service management.

Depending on the personal need, people can take the desired number of intermediate qualifications.

The intermediate modules all touch on the aspects within ITIL in more detail and depth than the same at the foundation stage, and this certification is accepted by the industry as well.

The intermediate certification spans over two segments, Service Lifecycle, and Service Capability.

The modules provide a differing nature of knowhow, with the first representing management aspects, and the second spanning technical expertise.

Students have the choice to focus on one of the areas, while also having the option of choosing modules from both, for a good balance between two slightly different aspects.

ITIL Intermediate Course Prerequisites

Usually, the ITIL Intermediate Course in Kuwait is recommended for people who have a background in basic IT and around two years of experience in the IT services area, prior to attempting the intermediate modules.

In most cases, for students to be able to finish the ITIL intermediate certificate, they will have to obtain training from a recognized center, and individual study and attempting the exam will not be accepted.

ITIL Intermediate Course Modules

The Service Management Modules include:

  • Service Strategy 
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

The Service Capability Modules on the other hand are meant for a deeper study of the processes and the regular functions in ITIL practice. This includes:

  • Service Offerings and Agreements 
  • Release, Control and Validation
  • Operational Support and Analysis
  • Planning, Protection and Optimization

Choosing modules from both the areas is bound to deliver a wholesome approach that covers major areas from upper management to the technical knowhow.

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